The Person
Dignity, respect, choice, and culturally safe care. The person is at the centre of every decision.
Where AI touches it
Chatbots and voice assistants interacting with residents; AI-generated communications to families; translation tools for CALD residents. Every automated interaction is still care — it carries the same dignity obligations as a human one.
Ask: do residents (and families) know when they are interacting with AI, and can they choose not to?
The Organisation
Governance, accountability, risk management, workforce, and information systems. The board owns quality of care.
Where AI touches it
This is AI governance's primary home. An AI usage inventory, decision ownership, risk assessment, and information-system controls all live under Standard 2. So does the shadow AI your register doesn't show. From 10 December 2026, automated decisions that significantly affect individuals must also be disclosed in your privacy policy.
Ask: can the board name every AI system in use, who is accountable for each, and the evidence it works safely?
The Care and Services
Assessment, planning, and delivery of care and services suited to the person.
Where AI touches it
AI-assisted care planning, needs-assessment tools, and rostering algorithms that decide who delivers care and when. Recommendations are fine; unreviewed automation of care decisions is not.
Ask: where AI suggests a care decision, is a qualified human always the one who makes it — and is that review real, not a rubber stamp?
The Environment
A safe, clean, well-maintained environment — including equipment and technology.
Where AI touches it
Falls-detection cameras, movement sensors, wander-management systems. Monitoring technology protects residents and simultaneously raises surveillance and consent questions — both sides need governing.
Ask: is monitoring proportionate, consented, and is the data it collects protected like the health information it is?
Clinical Care
Safe, quality clinical care under a clinical governance framework.
Where AI touches it
AI scribes in clinical notes, triage support, deterioration-prediction tools, medication management. The highest-stakes intersection: clinical AI errors become clinical incidents. Some tools also cross into TGA-regulated medical device territory.
Ask: for each clinical AI tool — who validated it on our population, what are its failure modes, and what is the escalation path when it is wrong?
Food and Nutrition
Enjoyable, nutritious food; dining as an experience, not a process.
Where AI touches it
Menu-planning tools, nutrition analysis, texture-modified diet management. Lower risk than clinical care — but dietary requirements are health information, and allergy errors are safety incidents.
Ask: if AI plans menus, who checks allergy and texture requirements survived the automation?
The Residential Community
Belonging, relationships, and connection to community for residents.
Where AI touches it
Family-communication platforms, activity personalisation, companion technologies. AI can extend connection — or substitute for it. The standard cares about the difference.
Ask: does this technology add human connection, or quietly replace it?
Where does your facility stand across all seven?
The AI Risk Assessment scores your facility across 8 governance dimensions, mapped to these standards — $2,500, 5 business days, money-back guarantee.
Get your score